LuminaOS Privacy and Security
These documents explain what data our projectors, apps and online services use, how we protect it, and what rights you have under the GDPR, the UK GDPR, the EU Data Act and US state privacy laws. They cover every Lumina component: software updates, LuminaVoice, Lumina Go, LuminaLink, LuminaAura, LuminaHome, diagnostics and the settings app.
| Document | For |
|---|---|
| Privacy Policy | What personal data we process, why, where, and your rights |
| EU Data Act Information | Pre-contractual information on product data and related-service data (Article 3, Regulation (EU) 2023/2854) |
| Data Retention and Data Requests | How long each service keeps data; how to access, export, share or delete it |
| Product Security Policy | Security update period, device security baseline, vulnerability reporting |
| Third-Party Services | Pre-installed third-party apps and external services, including the Whale TV home screen, and who is responsible for them |
| In-Product Notices | The privacy texts shown on the projector and in the apps, with their notice IDs |
| Delete your account and data | How to delete a Lumina Go account and the data our services hold for a projector |
Two companies, two sets of terms
On projectors with the Whale TV home screen, the home screen, the app store, recommendations and advertising are provided by Whale TV PTE. LTD. (Zeasn), Singapore, as an independent controller under its own terms, which you accept on first start. The Lumina services on the same projector are provided by Hotack under the documents on this site. The two consents are separate: you manage Lumina choices in Settings › Privacy, and Whale TV choices in the Whale TV settings. Details are in Section 7 of the Privacy Policy.
Contact
Privacy and data requests: privacy@luminago.app
Security vulnerabilities: security@luminago.app · security.txt
Postal address: Chengdu Hotack Technology Co., Ltd., 16F, Building 2, No. 979 Jinfenghuang Avenue, Jinniu District, Chengdu, Sichuan, China [confirm against business licence]
EU representative (GDPR Art. 27): [to be appointed]
Versions and languages
The current policy version is 2026-11. Your projector shows the version it has accepted in Settings › Privacy, and tells you when a new version with material changes is published. Earlier versions remain available under /versions/. English is the reference version; translations are provided for convenience. German and French versions are submitted to the Amazon DE and FR stores as PDF files.