Delete your account and data
1. Lumina Go account
- Open Lumina Go › Settings › Privacy › Delete account and data.
- Confirm with the verification code sent to your email address.
- Your account, linked projectors, cloud-link records, assistant conversations and statistics are deleted within 30 days. Backups are overwritten within 35 days after that.
If you cannot open the app, email privacy@luminago.app from the address registered to the account, with the subject "Delete Lumina Go account". We confirm within 3 business days and delete within 30 days.
What is kept: nothing linked to you, except records we must keep by law (for example a purchase invoice), which are kept only for that purpose.
2. Projector records
Settings › Privacy › Delete server data deletes every record our services hold for this projector (software updates, diagnostics, voice, LuminaAura, LuminaHome, Lumina Go cloud link). The projector keeps working and keeps receiving security updates; the next update check creates a new technical record with a new installation ID. FIX-12
Alternatively, email us with the installation ID shown in Settings › Privacy, or the serial number shown in Settings › About, and a photo of the label on the projector.
3. Voice assistants
If you linked the projector to Amazon Alexa or Google Home, also unlink it in their apps. Amazon and Google keep their own data under their policies.
Details: Data Retention and Data Requests.